What is meant by the term ‘grievance’?
It means any concerns, issues, complaints or problems an employee has about their work, working environment, employer, working relationships, manager, health & safety and really any workplace concerns.
Do I have to have a grievance policy?
Yes like with discipline, employees must be able to access a grievance procedure and additionally know who they raise a grievance with, this should be stated in the written statement of main terms and conditions of employment (contract) the question is do you have one?
As with disciplinary procedures, grievance procedures ensure fair & equal treatment and often in more serious cases can prevent a claim from a disgruntled employee to an Employment Tribunal.
Generally grievances are fairly minimal if a business is being run correctly and managers are trained well, however failure to have a policy & procedure in place could open an employer up to a complex procedure and monopolise a managers time in dealing with it especially if the issue is bullying & harassment or discrimination.
We can advise and support you if you are presented with a grievance and conduct any necessary investigations on your behalf.